- Is there a minimum order?
Yes, we ask that you order a minimum of 25 cards. For custom designs, there is a minimum of 50 cards.
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- What type of paper are the cards printed on?
You can choose between standard high-quality professional photo paper or press-printed cardstock. Not sure which you'd prefer? We'll be happy to send a sample card pack for $3.
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- What are my options for getting the photograph to you?
You can e-mail us your digital photographs, scan a traditional photograph or send a traditional photograph or negative via postal mail. If you are sending us a photograph or negative, we will not be held liable for misdirected or damaged mail. Once we are complete with your photo, it will be returned to you with your order.
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- What resolution should my digital photo be?
We recommend no smaller than 1800x1200. If the photo is scanned, you need to be sure that it is scanned at a minimum of 300dpi with 600dpi being preferred. If there is any question as to whether your chosen photograph(s) will work, we will evaluate it for you at no charge prior to working on your print.
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- Do I need to edit my photographs before sending them?
No, we have the capability of cropping, correcting red-eye, touching up blemishes, and converting to both sepia-tone and black and white. For the best results, we prefer to receive the unaltered original photos.
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- What if I'd like to see more than one design with our photos?
Please note, once a design is purchased, we are unable to change your request to a different/new design, as we work with multiple designers and their own, individualized products. All purchases made are final.
We will show up to 2 photo changes/variations. Additional photo changes will incur a $10 fee to cover our designer's time. Text changes are unlimited at no additional charge.
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- Can I use a professionally taken photograph?
Yes, with written consent of the photographer or photographing agency. They will have a form that can be forwarded to us granting us permission to use the images. An e-mailed release is not acceptable. If you or your photographer are in need of a release form, please e-mail us at info@sweetpeagreetings.com.
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- Are envelopes included with my order?
Yes, they are inlcuded at no additional cost.
We do not provide return address printing at this time.
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- What methods of payment do you accept?
We accept all major credit cards, PayPal and money orders.
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- When will my order arrive?
From the time you finalize your proof (applies to US orders only), it will take approximately 5-7 business days for your order to arrive. For orders with multiple items, approximate time is 7-10 business days. We encourage you to place your order well in advance of the event. Keep in mind, we do not have ultimate control over our shipping vendors and delivery times are NOT guaranteed. We do not provide refunds for late packages. Please order in plenty of time prior to your event.
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- What if there is an error on the items once I receive the order?
If there is a need for correction and reprinting, it will be done at the cost of the customer. We have no limit on the number of proof revisions we will provide for free (we're not perfect and we need your set of eyes!), but once you approve the proof, you are responsible for the final product. We strongly encourage you to scrutinize every detail of each proof that you receive. If the error is ours and follows the proofing process, we will reprint the items at our own expense. We do reserve the right to request the items be returned. When return shipping is required, we will reimburse the customer for the cost of first class shipping. Please understand that we cannot account for differences in color between our monitor and yours. A difference in color/shade between your online proof and the printed card does not constitute an error on our part. Also, the quality and color of the photos is only as good as what we have to work with. Poor photo quality also does not constitute an error on our part. Please read our photo requirements for further information.
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- If I'm not pleased, can I have a refund?
We only issue refunds under two conditions. First, there must be an error on our part that occurred after the proofing process. Second, the cards must be returned to us prior to the refund being submitted. If a refund is requested after a proof has been completed but before printing, a refund will be issued MINUS a $25.00 design fee.
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- Do you ship outside of the United States?
Yes we do. Please order your cards a minimum of 4 weeks before you need to send them out to your family and friends. We do not have ultimate control over potential delays in shipping, particulary with customs.
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- Do you offer any other shipping method?
Unfortunately at this time we only offer shipping via USPS Priority Mail for domestic orders and USPS Priority Mail International for international orders. The USPS quotes an average delivery of 2-3 days for domestic packages. International shipment times vary based on location and political climate. Domestic and international customs have been known to delay delivery up to a week. Please order well in advance of your event as SweetPeaGreetings is not liable for late packages.
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- Do you print in other languages?
We frequently print our invitations in Spanish and Greek. We will be happy to alter our text to any language, as long as you are able to provide accurate translation.
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